Book
Book

Terms and Conditions

Disclaimer

Use of the sauna is at your own risk. We ask that you contact your GP if at all in doubt about safely using the sauna. We advise you seek your GP’s advice if any of the following conditions apply to you (this is not an exhaustive list):

-If you’re pregnant

-If you’ve had a heart attack or stroke

-If you’re taking any medications

-If you have cardiovascular conditions, or problems

-You have epilepsy

-You have asthma or breathing conditions

-High or low blood pressure

-If you have arterial disease

-If you have joint or muscle injury

By booking a session, you’re confirming that you, and everyone in your group, has considered this advice and those detailed in our Terms & Conditions.

  • The sauna is heated by a wood-fired stove and is extremely hot. Do not touch it, other than as instructed to pour water onto the stones.
  • This is a mobile outdoor sauna and its inside temperature is affected by the conditions outside. We aim to maintain the temperature between 70-90C. Occasionally this might be lower or higher. If it rises above 100C the doors will be opened to reduce the temperature. Speak to an attendant if concerned.
  • Children under the age of 16 are not permitted in the communal mixed saunas. Children over 10 years can come to the sauna with their parent or guardian on an exclusive use sauna only. Children 16 or older, have to be accompanied by an adult over 18 years. 
  • Saltbox Sauna takes no responsibility for the damage or loss of customers’ property. Please leave valuables at home.
  • If you are making this booking on behalf of a group, it is your responsibility to make all users aware of the terms and conditions and to practice safe sauna use.
  • We reserve the right to refuse entry to anyone or remove anyone who appears intoxicated, or deemed a risk to health and safety. Refunds will not be offered in this circumstance.
  • If you are running late please inform us within 15 minutes of the booking start time. Your appointment will be held for 20 minutes after your start time but if you have not informed us we cannot be held responsible.  Beyond 20 minutes the appointment will be considered a ‘no-show’ and the appointment may be given to a person on the waiting list with no refunds given. to you.

Sauna etiquette and safe behaviour

  • Please enter and exit the sauna with care
  • Please respect that every sauna is different and may have different operational procedures.
  • Please remove your shoes, glasses and jewellery before entering. 
  • We have shelves in the porch for storage of all items.
  • Be careful of metal water bottles becoming too hot. 
  • Do not take your mobile phone inside the sauna cabin unless you have gained permission from other users. Your phone is at risk of being damaged at extreme heat.
  • Please sit on a towel while in the sauna for hygiene purposes and take this towel with you when you leave to cool off. 
  • Be aware that the stove reaches extremely high temperatures and should be treated with respect. Do not touch any part of it, and only pour small amounts of water carefully onto the rocks as instructed by a member of staff.
  • If you wish to apply water on the rocks for steam, out of courtesy please ask other sauna users for permission. Do not throw water on the rocks as the splashes may scald you or others.
  • It is recommended and backed by science that any longer than 15 minutes in the sauna at one time is no more beneficial to your experience and in some rare cases can actually cause harm if you stay in over this time.
  • Outdoor sauna provides a space for the well-known Nordic ritual of HOT – COLD – REST and repeat. Overdoing the extremes can lead to harm.
  • If you are feeling faint or light-headed you must exit the sauna and tell the sauna attendant.
  • Recommended sauna bathing temperatures are between 70-90C. We will endeavour to maintain this but it may vary with certain weather such as high winds or high air temperatures. This could be on occasion higher or lower. We close the sauna if we cannot maintain a heat of 70C and conversely close if it consistently rises above 100C
  • Alcohol, drug use and smoking are not allowed in the sauna.
  • Please do not use your own essential oils in the sauna without permission. Some essential oils have allergens.
  • Anyone using cold water or the sea as a ‘cold plunge’ does so at their own risk.  Our sauna staff do not offer water safety and you enter any open body of water at your own risk. We are based beside the sea for views. We provide fresh cold water in buckets to cool off and in some locations a hose.. 
  • Jewellery (or any metal) should be removed before entering the sauna, to prevent burning.
  • There is a ramp to enter the smaller sauna, please note there is no hand-rail on our smaller sauna Shelly and this might not be suitable for everyone.
  • On our  larger 10-12 person sauna Sandy there are 4 steps and a handrail.


CHILDREN AGED 10 – 16 YEARs

Children over 10 years are permitted inside the sauna under strict supervision at all times of their responsible guardian or parent. They are only permitted on Exclusive Use bookings. The sauna attendant will guide you through safe practices for you and your children which must be adhered to. The sauna temperature can be reduced for your arrival on request. We do not recommend children stay long in the sauna. The sauna is maintained at a heat of between 80-90C. Children cannot regulate their body temperature like adults can so short bursts in the sauna or sitting in the porch is recommended.  They must have frequent breaks, be well-hydrated and supervised at all times in and out of the sauna.  If the sauna attendant feels that you or your children are at risk of harm or they are being under-supervised to the point of risk of harm you may be asked to leave with no refund. The sauna attendant is responsible for the overall safety of its’ users and safe operation of the sauna. They are not responsible for behaviour of your children that may put you or them at risk of harm. 


Weather

We reserve the right to cancel bookings at any time due to unsuitable weather conditions. We will contact you with a much notice as possible to rearrange your booking. Your and our staff safety is our first concern.

Cancelling or amending bookings

You can cancel or amend your appointment up to 48 hrs before the booking time. We are sorry but there are no refunds or transfers if you cancel within 48 hours of your booking. 

Accessibility

Due to the nature of an outdoor mobile sauna and the locations we use, there are some areas where accessibility may need to be considered. There could be uneven ground, a distance to walk and poor lighting at certain times of the day. There are soft fairy lights in the sauna.

Parking

For scheduled sessions we have chosen these for accessibility and parking. Please be mindful of other car park users and don’t block exits, through-ways or any gates. In some locations you may have to walk a short distance to the sauna from the car park. Car-sharing is recommended for big groups.